Customer care
Return Policy
We want you to love your fabrics and furnishings. If something is not right, we are here to help.
## Eligible returns
- Items that arrive damaged or defective, or that are different from what you ordered, can be returned or exchanged. Please contact us within 7 days of delivery with photos.
- Uncut, unused items in original condition can be returned within 7 days of delivery. The customer pays return delivery charges unless the item was faulty.
## Items that cannot be returned
- Fabric that has been cut to your requested length (for example, curtain or sofa fabric sold by the meter) unless it is defective.
- Mattresses that have been unpacked and used, for hygiene reasons, unless there is a manufacturing defect.
- Items that have been washed, stitched, altered or fitted.
## Colour variation
Colours may look slightly different on screens and under different lighting. Small variations in shade between dye lots are normal for textiles and are not considered defects.
## Refunds
Approved refunds are made by bank transfer or as store credit within 7–10 working days after we receive and inspect the item.
## How to start a return
Contact us by the contact details on our Contact page with your order number and photos of the item.